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We want you to be completely satisfied with your purchase.
Please understand that, given the nature of our products, we're unable to accept returns at this time. However, rest assured, we are dedicated to promptly resolving any issues that may arise.
If your product arrives damaged, please contact our customer service by providing your order number and an image to verify the damages. We'll promptly reship your item at no additional charge.
In the unfortunate event of a lost parcel, we'll promptly ship a replacement at no extra cost to you.
Unfortunately, we are unable to process exchanges at this time.
If your parcel hasn't been shipped yet, there's a chance we can cancel your order. Please contact us immediately via live chat or email at help@hot-chi.com.
Once a parcel has been picked up by the courier, we are unable to cancel it.
We start processing orders as soon as we receive them. If you would like to change your address, please contact our customer service as soon as possible and we will try our best to change your address.
If your order hasn't been delivered, please contact us so we can assist you further.
